ITSG created a bespoke IT system to support service department that answered to company’s specific needs.
According to plans, the system accurately projected company’s customer care standards and improved it where it was possible, so now service and complaint departments answer to customers’ problems more quickly.
Bank needed a company that will create an innovative bonus system based on management by objectives approach.
Deidcated solution based on MBO methodology, that will support planning and conducting business plans for the whole organization.
Client’s basic need was to gain access, on every management level, to information about tasks completed by employees and time spent on them in company’s various organizational units.
ITSG designed and implemented the Solution, in which every employee declaratively inserts information about his work in division for tasks, with any additional necessary data.
We have executed a project enabling one of Poland’s retail banks to improve the effectiveness of its sales campaign. The project’s objective was to create an advanced tool for modelling the client behaviour which would assess the probability of purchasing a new product offered in the campaign by a client on the basis of their demographical data and information on currently possessed products and their usage.