Order Management and Tracking System Dev for Brokerage Company

Rusak Business Services, a distinguished leader in the Polish customs clearance market, has earned the title of the best customs agency by Dziennik Gazeta Prawna. With a rich history spanning three decades, Rusak Business Services specializes in providing top-tier customs services, combining their vast experience with a forward-thinking approach to stay at the forefront of the industry.

Challenge:
In the dynamic field of customs clearance, maintaining a competitive edge requires not just experience but also the adoption of modern technology. Rusak Business Services recognized the need to streamline their order management and tracking processes through digital transformation. The aim was to enhance data exchange both internally and with clients, ensuring more efficient and transparent operations.

Solution:
Partnering with ITSG, Rusak embarked on the development of the Service Requests System – Rusałka, a strategic move towards modernizing their operations. ITSG’s task was to craft an Order Management & Tracking System that would introduce a structured workflow and digital data exchange capabilities. Following a meticulous business and infrastructure analysis, ITSG devised a solution that prioritized user-friendliness, ergonomic design, and security. The system was engineered to manage document repositories, integrate with external systems, and provide tailored access for different clients, facilitating seamless assignment monitoring, new order placements, and on-demand report generation.

Outcome:
The collaboration between Rusak Business Services and ITSG yielded a state-of-the-art system that not only met but exceeded expectations. Rated 4.5 out of 5 by Rusak’s CEO, the system was lauded for its clean interface, user-centric design, and the substantial improvement it brought to client communication and data management efficiency. Processing hundreds of cases daily, the system supports over a hundred users, showcasing remarkable reliability and performance. The project, appreciated for its cost-effectiveness and ITSG’s flexible and client-focused approach, stands as a testament to how strategic partnerships can lead to transformative solutions in the business world.

With the Service Requests System – Rusałka now successfully operational, future plans include the development of new modules and functionalities to further enhance its capabilities. ITSG’s ongoing commitment to innovation ensures that the system will continue to evolve in response to the ever-changing needs of the customs clearance industry, reinforcing Rusak Business Services’ position as a market leader.

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